Hi. Been trying to solve the issue of "my ip has been banned"

I got my game from GOG, and have requested a unique key twice.

I am running on mac through the porting kit, but I have confirmed that the registry has been modified with the new key. Still get the same message though.

here are my particulars. Any help you can give would be great. thx

user id# 71D5BC23-50A20816-A36B2CD2-C7EE76EC

IP Address: 76.86.13.232